The 27-year-old’s current contract is due to expire next summer.
“We did present an offer but we are very far away from reaching an agreement,” Gines Carvajal told Spanish reporters. “It’s apparently very complicated.
“I do respect the club’s interests, but Victor never asked for a pay rise. And now that he is in the process of extending his contract, asking for more is complicated.”
He added: “We haven’t received any offer, but we are not in a hurry to take any decision.”